Established in 1988, Chicago-based DKSystems is a leading developer of help desk software that serves the needs of departmental or workgroup
implementations as well as the entire enterprise. In addition, DkSystems
also develops a comprehensive and robust Learning Management System (LMS).
DKSystems' software is currently used throughout the Fortune 500 community.
The DKHelpDesk Product Suite consists of four components that comprise the
most complete help desk system available. DKHelpDesk, the robust call center
management software, provides instant presentation of call histories to
automatic call escalation and service level agreement tracking for
compliance reporting; DKHelp Online provides self-service support management
to support staff and end users via the Web; DKWorkflow AssistantTM
automates day-to-day support management activities; and DKInventoryManager®
provides fully integrated asset and expenditure management software.
DKSystems' LMS, the OnTrack for Training Product Suite, consists of four
modules that comprise the most complete learning management solution
available. OnTrack for Training, the robust learning management software, is
flexible enough to support a diverse array of training options from
traditional to online collaborative learning; OnTrack OnlineTM provides
self-service training management to students and supervisors via the Web;
OnTrack Workflow Assistant automates day-to-day training management
activities; and OnTrack Skills ManagerTM performs online assessments based
on defined job-skill profiles.
DKSystems also offers a full range of professional consulting, training, and
technical support services.
Phone: 800.892.5332br>
www.dksystems.com
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