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DK Systems
 
 

Established in 1988, Chicago-based DKSystems is a leading developer of help desk software that serves the needs of departmental or workgroup implementations as well as the entire enterprise. In addition, DkSystems also develops a comprehensive and robust Learning Management System (LMS). DKSystems' software is currently used throughout the Fortune 500 community.

The DKHelpDesk Product Suite consists of four components that comprise the most complete help desk system available. DKHelpDesk, the robust call center management software, provides instant presentation of call histories to automatic call escalation and service level agreement tracking for compliance reporting; DKHelp Online provides self-service support management to support staff and end users via the Web; DKWorkflow AssistantTM automates day-to-day support management activities; and DKInventoryManager® provides fully integrated asset and expenditure management software. DKSystems' LMS, the OnTrack for Training Product Suite, consists of four modules that comprise the most complete learning management solution available. OnTrack for Training, the robust learning management software, is flexible enough to support a diverse array of training options from traditional to online collaborative learning; OnTrack OnlineTM provides self-service training management to students and supervisors via the Web; OnTrack Workflow Assistant automates day-to-day training management activities; and OnTrack Skills ManagerTM performs online assessments based on defined job-skill profiles.

DKSystems also offers a full range of professional consulting, training, and technical support services.

Phone: 800.892.5332br> www.dksystems.com

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