FOR IMMEDIATE RELEASE
Connect-Care Becomes Mobile Application
With Synchrologic's Synchronization Server
ATLANTA -- February 19, 1999 -- Synchrologic, Inc., the leading developer of client-to-server data synchronization technology, and ProAmerica, a leading provider of customer relationship management (CRM) solutions, announced today that Synchrologic's data synchronization server will be used in ProAmerica's flagship application, Connect-Care™.
Connect-Care provides organizations with instant access to sales, marketing, quality, customer support and customer satisfaction information. The solution allows companies to derive strategic intelligence from everyday interactions and use that intelligence to analyze, streamline and improve business processes.
Using Synchrologic's mobile data synchronization, mobile users of Connect-Care connect only briefly to download data to their laptop PCs, and then access and modify it offline. Users can reconnect at a later time to send back the modified data, as well as receive updates from the central database.
"We are pleased that ProAmerica has selected Synchrologic to provide data synchronization for their mobile application," said Bill Jones, vice-president of marketing for Synchrologic. "Synchrologic is becoming the de facto standard for data synchronization in the Customer Relationship Market."
"Connect-Care now helps companies arm all of their personnel, including mobile and field users, with the latest real-time information in order to maintain and build established and prospective customer relationships," said Jeff Longoria, president, ProAmerica. "By incorporating Syncrologic's robust solution, our customers' mobile users will now be able to easily access strategic customer information to ensure more informed decision-making in everyday business situations."
Connect-Care
Connect-Care allows companies to provide quality support and analysis throughout the entire customer life cycle, from pre-sales events and individual marketing activities such as direct mail campaigns. The software also tracks campaign responses, leads generated and ultimately, campaign effectiveness.
In the next phase of the sales cycle, Connect-Care has the ability to monitor the progression of a sales opportunity from a qualified lead to a completed sale. Post-sale support and customer relationship management is achieved through Connect-Care's many tracking, support and reporting functions.
Synchrologic Mobile Synchronization Server
Available to software vendors and corporate application developers, Synchrologic's SyncKit mobile synchronization server provides data replication capabilities between a heterogeneous mix of server and client-side databases. Reducing the time and effort required to build client/server applications that are intermittently connected to a central database server, SyncKit transmits field-level updates only, reducing connection times and simplifying back-end data management. In addition to supporting Microsoft Access, Sybase Adaptive Server Anywhere, and Oracle Lite, it synchronizes bidirectionally with enterprise databases like Oracle, Microsoft SQL Server, IBM DB2 and Informix. SyncKit is scalable to thousands of remote installations and comes complete with an administrative tool set for comprehensive support and maintenance.
For systems with legacy data-integration requirements, Synchrologic SyncPump provides robust data transformation and distribution capabilities for use with ERP or supply-chain systems. Synchrologic SyncPipe offers a reliable, secure and high-performance data-transport option.
About ProAmerica
ProAmerica Systems LLC specializes in customer relationship management solutions that help companies manage marketing, sales and customer interaction information, streamline operations, and improve customer satisfaction and business processes. ProAmerica's flagship application, Connect-Care, utilizes relational database design, UNIX, NT and client/server technology. The company is located at 959 E. Collins, Richardson, Texas 75081, 800-680-6292. More information can be found at www.proam.com or [email protected].
About Synchrologic, Inc.
Founded in 1995 and based in Atlanta, Synchrologic builds software that enables application developers to support remote sites and mobile workers. The company's focus is on providing enterprise software that integrates with and handles all data synchronization needs within existing or new client/server applications. Synchrologic has assembled an accomplished management team of top executives from corporations such as Lotus, Oracle, Informix, XcelleNet and Sales Technologies. The company's development team has more than 75 years experience in building synchronization solutions. For more information, Synchrologic can be reached at 770-754-5600, , or www.synchrologic.com.
SyncKit is a trademark of Synchrologic, Inc. All other trademarks are the property of their respective owners.
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